Returns
So you wanna return?
We hope you love your new styles but sometimes something just isn't right!
Returns at WILDFLOWER CUSTOMS are simple!
If you wish to send a return back, please ensure this is sent on a tracked service in case any issues or delays occur. Any returns sent on a non-tracked service that get lost in transit will not be covered and will not be able to be refunded.
Make sure you insert your invoice in the return parcel so our team can sort it quickly.
Returns Policy
If you have made the decision about returning any items, you can send the item(s) back to us within 14 days of your order being delivered to you.
Your refund will be successfully processed, provided:
- the items are unworn and unwashed (no signs of transfer of any make-up or other stains);
- the items have all tags attached and are returned with correct order details/note.
- Custom made items purchased are non refundable and non exchangeable in accordance with our company returns and refund policy.
Please allow up to 14 working days of your parcel being delivered back to us for your refund to be processed. All refunds will be made into the same payment method used at the checkout to purchase the items.
The above does not affect your statutory rights.
International Returns (Non UK)
You can return your parcel using any postal service in your local area, the postage costs must be covered yourself, we advise choosing the cheapest tracked service. Please write our address down and tape to your parcel making sure your delivery address is covered if you're using the original packaging.
Returns should be sent to:
Wildflower Customs
95 Swinton Hall Road
Swinton
Manchester
M27 4AU
The parcel remains your responsibility until it arrives with us, we don't hold responsibility for missing returned parcels so make sure you obtain a receipt in case anything goes wrong.